There are few quick steps that can help you troubleshoot the connection issues:
1. Make sure you have working internet connection (Wifi or Mobile network).
2. Make sure you have installed the latest app version and try different servers to connect
3. If it still does not connect you then you may need to reboot your device and retry connecting.
If these methods all failed to resolve your connection issue, please go to your menu and use the “Contact Us” button to reach us via email so we can further assist you.